Refund Policy
Refund Policy
At craftingtech.net, we strive to provide top-notch services in website development, graphic design, animation, video editing, UX/UI design, and digital marketing. Our goal is to ensure your complete satisfaction with our work. However, we understand that circumstances may arise where you may need to request a refund. Please take a moment to familiarize yourself with our refund policy.
1. Eligibility for Refund:
We offer refunds under the following conditions:
Unsatisfactory Service: If you are not satisfied with the final deliverable and can provide specific reasons for your dissatisfaction.
Service Non-Delivery: If we fail to deliver the agreed-upon services within the specified timeframe.
Technical Issues: In cases where our services are hindered by technical issues on our end.
2. Privacy Policy
To initiate a refund, please contact our customer support team at info@craftingtech.net within 14 days of receiving the final deliverable. Clearly state the reasons for your refund request, providing any relevant details or documentation.
3. Refund Processing
Upon receiving your refund request, we will review the case and respond within 7 days. If your request is approved, the refund will be processed using the same method of payment used for the original transaction.
4. Non-Refundable Policy
Due to the nature of our services, refunds are not issued once work has commenced for immediate service activation (e.g., Consultancy Service, IT Solutions, Digital Marketing Services). Clients may terminate services at any time; however, no refunds will be provided if the agreement is canceled within the current billing month. Termination requires a written notice, which can be sent via text message or email. Future payments will cease upon termination, but no prorated refunds will be issued.
5. Customer Responsibilities
To be eligible for a refund, customers must:
- Clearly communicate concerns or issues promptly.
- Provide any necessary cooperation or information requested during the refund process.
6. Changes to this Refund Policy
craftingtech.net reserves the right to modify this refund policy at any time. Any changes will be effective immediately upon posting on our website.
By engaging with our services, you acknowledge and agree to the terms outlined in this refund policy.
If you have any questions or concerns, please contact us at info@craftingtech.net.